|
| POSITION DESCRIPTION | AIIA SURVEY OF SALARIES AND REMUNERATION PACKAGING AUGUST 2010 |
 | | Position Title: |
Telesales Representative |
| Position Code: | 1460 | | Career Level: | 2 |
|
|
Responsible for
Generating sales leads and selling a range of products/services through outbound telephone contact to achieve a predetermined revenue target or sales quota. |
| |
Reports To
Telesales Team Leader, Telesales Manager. |
| |
Supervises
No supervisory responsibilities. |
| |
Main Activities
Selling products/services over the telephone by making outbound telephone calls to existing and new customers.
Generating sales leads, cold calling, assessing customer needs, closing the sale or arranging appointments with Sales Representatives in the field where necessary.
Working through a list of contacts to promote the organisation's products and services with the aim of generating new sales.
Arranging, processing and dispatching goods/services, information packs and flyers to existing and prospective clients.
Entering changes to contact details in the database and detailing the requirements for follow up calls with customers.
Producing reports for Management on competitor activity by collecting market intelligence from customer contacts during sales calls.
Generating statistics on the number of calls required to close a sale.
|
| |
Key Skills
Proven sales ability via the telephone.
Excellent communication skills and telephone manner.
Administrative ability.
Sound product/service knowledge.
|
| |
Internal Contacts
Sales Representatives, Accounts and Credit Control Staff, Warehouse & Distribution Staff. |
| |
External Contacts
Customers. |
| |
Typical Experience
2+ years of sales experience. |
| |
Other Comments
Please note: Telesales Representatives typically work through a list of contacts and sell lower value organisational products/services. Employees in this role focus on fairly quick sales rather than establishing relationships. |
| |
| |
| |
