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| POSITION DESCRIPTION | AIIA SURVEY OF SALARIES AND REMUNERATION PACKAGING AUGUST 2010 |
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Associate Customer Engineer - Mainframe |
| Position Code: | 3400 | | Career Level: | 2 |
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Responsible for
Providing customer service for mainframe computer products and services, and/or a defined group of customers or area. |
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Reports To
Senior Field Engineer/Team Leader. |
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Supervises
No supervisory responsibilities. |
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Main Activities
Carrying out on-site service and problem-solving for computer systems and peripherals.
Testing and installing new systems.
Answering emergency calls for assistance in rectifying systems malfunctions.
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Key Skills
Basic skills in computer engineering and a developed knowledge of key products.
Basic problem analysis and fault rectification skills.
Ability to conserve and manage time on the job.
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Internal Contacts
Sales and Marketing staff, Systems and Software Development staff. |
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External Contacts
Customers at the operational level. |
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Typical Experience
At least 1 to 3 years practical experience in customer service with basic technical training and product servicing experience. |
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Other Comments
The role must work closely with customers to resolve immediate technical problems. This position covers hardware maintenance of mainframe computer installations.
Alternative Title: Associate Field (Customer) Engineer. |
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