|
| POSITION DESCRIPTION | AIIA SURVEY OF SALARIES AND REMUNERATION PACKAGING AUGUST 2010 |
 | | Position Title: |
Hardware Support Specialist |
| Position Code: | 3975 | | Career Level: | 3 |
|
|
Responsible for
Providing proactive and remedial hardware support services for a range of computer system products in the high availability, mission critical support environment. Providing specialist account management to a select number of relevant assigned accounts. |
| |
Reports To
District Customer Engineering Manager. |
| |
Supervises
No supervisory responsibilities. |
| |
Main Activities
Carrying out proactive and reactive on-site service to high availability computer systems and peripherals.
Installing and testing new systems and network components.
Ensuring high systems availability through bullet proof change management and hardware services account control.
Understanding the assigned account environment from a system, network and application perspective.
Partnering with the account team for assigned accounts and proactively representing the hardware support organisation at account reviews.
|
| |
Key Skills
Very high level of technical skills in systems and networking analysis and repair.
Excellent communication and people relationship skills.
Able to achieve high levels of personal productivity and systems availability through sound planning and organisational skills.
|
| |
Internal Contacts
Sales and Support management, account team members from sales and support, hardware support centre specialist staff. |
| |
External Contacts
MIS management. |
| |
Typical Experience
At least 5 years experience in the industry with an extremely comprehensive level of training in both the technical and soft skills areas. |
| |
Other Comments
Expectations of results in the area of system uptime, account management and customer satisfaction are very high. Activities are seldom coordinated through the Support Centre and the position requires a high level of initiative. |
| |
| |
| |
