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| POSITION DESCRIPTION | AIIA SURVEY OF SALARIES AND REMUNERATION PACKAGING AUGUST 2010 |
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Senior Support Analyst - Network |
| Position Code: | 4403 | | Career Level: | 3 |
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Responsible for
Providing a Helpdesk function and support to network users. |
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Reports To
Internal Support Manager. |
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Supervises
Network Support Analyst/Administrator. |
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Main Activities
Administering the use of all networks including the maintenance of the user register.
Providing assistance to users with standard network software and communications packages, and mainframe access.
Assisting with the development and enhancement of relevant standards, procedures and guidelines.
Planning, scheduling and implementing network hardware and software maintenance requirements and upgrades.
Preparing and verifying daily backups.
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Key Skills
Good technical knowledge of networks, terminals, PC's, and experience in PC User support and training.
Good analysis, design and programming skills.
Good interpersonal skills and ability to communicate at all levels, in both the verbal and written forms.
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Internal Contacts
Network Users. |
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External Contacts
Network suppliers. |
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Typical Experience
Tertiary qualification in Data Processing and/or relevant industry experience.
At least 3 to 5 years programming experience. |
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Other Comments
Alternative Title: Senior LAN Support Specialist. |
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