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| POSITION DESCRIPTION | AIIA SURVEY OF SALARIES AND REMUNERATION PACKAGING AUGUST 2010 |
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Client Services Manager (Large) |
| Position Code: | 4700 | | Career Level: | 6 |
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Responsible for
Managing cross-business programs ensuring the successful transition of the engagement team to the delivery readiness team, and then to the delivery operations team. Contract gross margin responsibility and up selling, expanding of account. |
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Reports To
CEO, Managing Director, General Manager. |
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Supervises
May supervise Service Delivery Manager(s). |
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Main Activities
Leading the program process and coordinating cross-business resources to ensure achievement of goals, schedules and quality commitments.
Managing programs of great strategic importance and/or high complexity with annual revenue of approximately $75 million.
Acting as the organisation’s single point of contact to the client during program implementation.
Managing the client relationship, in terms of client satisfaction with respect to program activities.
Collaborating with the engagement team to establish and drive appropriate cross functional and vendor commitments for sale and delivery of a program’s integrated solution.
Managing negotiations with the client during the implementation phase.
Managing negotiations between the organisation, the client and any third party organisations involved.
Being responsible for revenue, growth, productivity and profitability for the entire portfolio.
Facilitating growth and penetration of the Customer’s contract.
Advising the Customer on information and business technology strategy with the goal of enhancing the overall success of the Customer’s Business Enterprise.
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Key Skills
Superior people management and leadership skills, together with professional standards of planning and budgeting.
Excellent project management skills, and a proven record of successful staff management.
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Internal Contacts
Senior Management, Outsourced IT Employees. |
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External Contacts
Clients, Client Employees, Suppliers, Third Party Organisations. |
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Typical Experience
At least 15 years relevant industry experience. |
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