Australian Call Centre Remuneration Report

Following the successful launch of our 'New Zealand Call Centre Remuneration Report' in 2007, Aon Hewitt launched an Australian version of the report in February 2008. This report provides essential remuneration and call centre benchmarking data, as well as a comprehensive call centre metrics report and policy and practice report for Australian organisations.

Our Most Recent Report  Participating Organisations
Position Descriptions - Online
Position Descriptions - .pdf Download
Report Features
  • Market remuneration and salary packaging information for a total of 9,754 employees across 20 organisations
  • A customised report detailing typical call centre metrics such as attrition, number of seats, customer : employee ratio, team manager : employee ratio, calls answered per month, average wait time and cost per seat, to assist you with benchmarking your call centre's performance
  • Access to Australia’s largest and most reliable salary database
  • Online remuneration data through Data Centre that can be filtered according to your specific data needs
  • Comprehensive data on all the major elements of the remuneration package - salary, benefits and short and long-term incentives
  • 12-month coverage of actual salary movements and forecasts for the coming year
  • Employee attrition trends
  • 'Career Levels' section that provides separate remuneration tables for each Job Family which can be used to enhance job matching, or as an alternative source of data for non-standard positions
  • Detailed, full-page Position Descriptions for all positions covered in the survey
  • Economic Commentary containing summary of general trends, up-to-date national and global economic indicators and job vacancy data
Calendar       
     Data Submission Materials Available

Early July 2013

     Data Submission Due

Mid August 2013

     Results Published

Early OCtober 2013

 
How to Participate    Participating is easy. Simply complete and return the Remuneration Report Order Form available below.
Access to this report is available exclusively through participation. Data capture titles will be forwarded to you on receipt of your Order Form.
 
Data Submission    The provision of your organisation's remuneration data is a condition of participation in Aon Hewitt salary surveys. This ensures the veracity of the data provided in the Remuneration Report. Our customised data input software 'Rapid Rem' makes submitting remuneration data a simple process.
 
Prices and Order Form   Australian Survey Prices and Order Form
New Zealand Survey Prices and Order Form
 
Contact Us   For more information, please contact Aon Hewitt on:
Australia: +61 2 9253 7100 or email: ordersaustralia@aonhewitt.com
New Zealand: +64 9 362 9290 or email ashley.chong@aonhewitt.com

 

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