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| POSITION DESCRIPTION | AUSTRALIAN GENERAL INSURANCE INDUSTRY NOVEMBER 2010 |
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Motor Vehicle Assessor (On Road) |
| Position Code: | 6360 | | Career Level: | 3 |
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Responsible for
Assessing damage to insured motor vehicles and supervising and coordinating repair work to ensure restoration with minimal inconvenience to the policy holder and at a fair and reasonable cost to the insurer. |
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Reports To
National Assessing Manager, Claims Manager. |
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Supervises
No supervisory responsibilities. |
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Main Activities
Inspecting damaged motor vehicle and obtaining repairer quotes.
Locating and negotiating acceptable replacement parts if required.
Negotiating and adjusting repairer’s quotations as required.
Contacting and assigning cars to a repair facility.
Authorising repairs based on the fairest and best value quotations.
Supervising quality control repair work in progress and monitoring lag time for repairs.
Acting as liaison and establishing equitable settlements between Employer, Repair Facilities, Suppliers and Client.
Making recommendations on the percentage of liability for the insurer with both clients and repairers through careful and efficient management of the assessment process.
Ensuring all assessments are undertaken within the Industry accepted repair procedures and Organisation policy.
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Key Skills
Knowledge of the smash repair industry.
Good communication and negotiation skills.
Knowledge of motor vehicle construction.
Problem solving skills.
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Internal Contacts
Claims Department. |
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External Contacts
Employers, Repair Facilities, Suppliers, Clients. |
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Typical Experience
At least 3 - 4 years experience together with a Motor Vehicle Loss Assessor Licence. |
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