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| POSITION DESCRIPTION | AUSTRALIAN GENERAL INSURANCE INDUSTRY NOVEMBER 2010 |
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Motor Vehicle Assessor (In-House) |
| Position Code: | 6361 | | Career Level: | 3 |
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Responsible for
Assessing damage to insured motor vehicles and supervising and coordinating repair work in house. Managing in-house assessments and liaising with customers in regard to vehicle repair. |
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Reports To
National Assessing Manager, Claims Manager, Customer Service Manager. |
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Supervises
No supervisory responsibilities. |
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Main Activities
Delivering appropriate customer service to clients visiting the repair centre.
Maintaining quality repairs while managing costs.
Reporting on average repair costs.
Ensuring a positive outcome for customer disputes.
Authorising repairs based on the fairest and best value quotations.
Ensuring all assessments are undertaken within the Industry accepted repair procedures and Organisation policy.
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Key Skills
Knowledge of the smash repair industry.
Good communication and negotiation skills.
Knowledge of motor vehicle construction.
Problem solving skills.
Strong customer service focus.
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Internal Contacts
Claims Department, Customer Service Managers. |
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External Contacts
Employers, Repair Facilities, Suppliers, Clients. |
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Typical Experience
At least 3 - 4 years experience together with a Motor Vehicle Loss Assessor Licence. |
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