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| POSITION DESCRIPTION | AUSTRALIAN MEDICAL & SCIENTIFIC EQUIPMENT INDUSTRIES OCTOBER 2010 |
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IT Support Manager |
| Position Code: | 1045 | | Career Level: | 6 |
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Responsible for
Overall coordination and management of all aspects of IT Support to ensure service quality to end-users/clients is maintained at high levels. |
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Reports To
Senior Manager - IT Services/Infrastructure, Manager Information Services. |
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Supervises
Helpdesk Manager, LAN Support Manager, IT Training Manager. |
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Main Activities
Establishing service level agreements for IT support.
Ensuring systems, policies and procedures are in place to ensure seamless IT support is provided to all users.
Ensuring seamless communication and escalation points are maintained between Helpdesk, Desktop, LAN and WAN support.
Monitoring expenses and reporting on any variances in the IT Support budget to Senior Management.
Promoting occupational health and safety in the IT environment.
Providing necessary IT training and end-user education services.
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Key Skills
Strong experience in coordinating IT Support at all levels.
Strong understanding of workflow and systems.
Excellent communication skills, both written and verbal.
Absolute focus on service to users.
Excellent people management and leadership skills.
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Internal Contacts
User Groups, Applications Groups, Systems Specialists. |
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External Contacts
Suppliers/Vendors. |
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Typical Experience
At least 8 years of experience in IT Support, with several years of management experience, coupled with relevant tertiary qualifications. |
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