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| POSITION DESCRIPTION | AUSTRALIAN PROPERTY INDUSTRY NOVEMBER 2010 |
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Head of Operations & Facilities Management |
| Position Code: | 5000 | | Career Level: | 6 |
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Responsible for
Overseeing the tactical implementation of the facilities strategy in relation to security, reception, maintenance, and facility management to internal and/or external clients. |
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Reports To
General Manager - Operations |
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Supervises
Operations and facilities management team |
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Main Activities
Advising on and setting the implementation plan for the facility management strategy.
Agreeing the space planning process and taking accountability for ensuring all legal requirements are adhered to.
Overseeing budget planning & full accountability for annual operational budgets.
Setting mid-long term tactical plans in relation to all facility services.
Managing of on-site facility team (or external vendor).
Supervising and coordinating work of contractors and subcontractors.
Checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies.
Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement.
Managing health and safety responsibility and related functions.
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Key Skills
Good communication skills.
Strong Customer Service skills.
Strong Financial and Analytical Acumen.
People Management.
Demonstrated project management skills leading large scale projects.
Experience in space management.
Strong understanding of procurement and contract management and utilities and communications infrastructure..
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Internal Contacts
Facilities Management and Operations team |
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External Contacts
Clients, Contractors |
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Typical Experience
Tertiary qualified in business management, engineering or a related discipline along with a facilities management accreditation and more than 12 years experience in facilities management operations. |
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