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| POSITION DESCRIPTION | AUSTRALIAN SAP SPECIALISTS DECEMBER 2009 |
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Team Leader - SAP Basis Administration |
| Position Code: | 9 | | Career Level: | 4 |
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Responsible for
Leading a team of SAP focused employees to provide effective and efficient SAP Basis support services for SAP environments. |
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Reports To
SAP Project Manager, Senior Manager - IT Services/Infrastructure. |
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Supervises
Managing a small team of SAP Basis professionals. |
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Main Activities
Managing SAP Basis and SAP databases.
Coordinating the day-to-day execution of technical support/administration activities for SAP environments through full lifecycle.
Managing resources and assigning appropriate skills within team based on planned work.
Ensuring the ongoing proactive maintenance of the SAP environment, including proactive problem diagnosis and resolution.
Ensuring that all SAP environments are monitored and measured against effective performance criteria.
Ensuring that standardised methods and procedures are adhered to and used for efficient and prompt handling of all changes and day to day operations.
Validating and planning tasks, including analysis of duration, dependences, impact, timing, prioritisation and sequencing.
Communicating effectively with SAP users to ensure they are aware of the status of all issues – conducting appropriate ‘post mortem’ of incidents.
Analysing and monitoring deviations from service levels and determining improvements.
Developing and maintaining excellent working relationships with Functional Consultants and SAP users.
Acting as an escalation point for SAP Basis faults and customer requests.
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Key Skills
Skills managing a small team of IT professionals.
Resource planning and relationship management skills.
Experience with the tools required to support project management, resource management and effective communication.
Knowledge of all technical aspects of SAP technologies, in particular SAP Basis, and the environment in which these technologies operate.
Strong analytical, troubleshooting and problem solving skills.
Good time management and the ability to prioritise competing tasks.
Specialist skills in all aspects of SAP Basis systems administration.
Specialist knowledge of security policies and procedures.
Knowledge of SAP oriented tools to automate daily administration tasks e.g. Mercury, ABAP Query, IDOC, etc.
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Internal Contacts
All users, SAP Project Teams, Technical Support Department. |
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External Contacts
Vendors of Hardware, Service and Software, Customers and SAP. |
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Typical Experience
Tertiary level qualifications in Computer Science or Information Technology or similar, coupled with at least 6 - 8 years commercial experience in corporate IT, with significant SAP Basis experience. Has been heavily involved in the technical implementation and support of a large SAP configuration. |
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