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New Zealand Call Centre Remuneration Report
The New Zealand Call Centre Remuneration Report provides participating organisations with essential remuneration and call centre benchmarking data; as well as a comprehensive call centre metrics report and industry policy and practice report for New Zealand organisations.
| Our Most Recent Report | | Participating Organisations
Position Descriptions - Online
Position Descriptions - .pdf Download
Sample Position Description
Sample Remuneration Table |
| Report Features |
- 27 positions surveyed
- Online remuneration data through Data Centre that can be filtered according to your specific data needs
- Comprehensive data on all the major elements of the remuneration package - salary, benefits and short and long-term incentives
- 12-month coverage of actual salary movements and forecasts for the coming year
- Employee attrition trends
- 'Career Levels' section that provides separate remuneration tables for each Job Family which can be used to enhance job matching, or as an alternative source of data for non-standard positions
- Detailed, full-page Position Descriptions for all positions covered in the survey
- Economic Commentary containing summary of general trends, up-to-date national and global economic indicators and job vacancy data
- A customised report detailing typical Call Centre Metrics to assist you with benchmarking your call centre's performance
- A comprehensive report providing up to the minute Policy and Practice information within the call centre industry
- Free attendance to a remuneration forum to receive an overview of survey results, expert advice on an area of remuneration/HR management and an opportunity to network.
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| Calendar |
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Data Submission Materials Available |
Late October 2009
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Data Submission Due
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Late November 2009
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Results Published |
Early February 2010 |
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Data Submission Materials Available |
Late April 2010
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Data Submission Due
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Early August 2010
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Results Published |
Late September 2010 |
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| How to Participate |
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Participating is easy. Simply complete and return the Remuneration Report Order Form available below.
Access to this report is available exclusively through participation. Data capture will be forwarded to you on receipt of your Order Form.
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| Data Submission |
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The provision of your organisation's remuneration data is a condition of participation in Hewitt salary surveys. This ensures the veracity of the data provided in the Remuneration Report. Our customised data input software 'Rapid Rem' makes submitting remuneration data a simple process. |
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| Prices and Order Form | |
New Zealand Survey Prices and Order Form
Australian Survey Prices and Order Form |
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| Industries | |
General Industry |
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| Contact Us | |
If you would like to participate in the New Zealand Call Centre Remuneration Report or have any questions, please contact:
Janine Irvin
tel. +64 9 304 1590
email. janine.irvin@hewitt.com
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