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| POSITION DESCRIPTION |
NEW ZEALAND INSURANCE INDUSTRY REMUNERATION REPORT MARCH 2012 |
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| Position Title: |
Claims Consultant |
| Position Code: |
68045 |
| Career Level: |
3 |
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Responsible for
Providing service and technical support to clients, producing of accurate, efficient and timely related documentation of assigned claims.
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Reports To
Senior Claims Consultant/Claims Manager.
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Supervises
No supervisory responsibilities.
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Main Activities
Receiving, recording and processing incoming insurance claims.
Interpreting policy coverage, determining limitations and escalating issues as needed.
Monitoring the development of client claims by updating business systems as changes occur.
Advising new claims to insurers and proving instructions from insurers as required.
Advising clients of all settlement terms and conditions.
Representing the organisation at client and insurer meetings where required.
Liaising with senior consultants/claims manager in providing clients, brokers, with structured solutions to their claims management issues.
Liaising with client and insurer and dealing with any daily enquires raised.
Providing claims statistics as required.
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Key Skills
Ability to develop and maintain meaningful working relationships.
Possess a thorough understanding of relevant lines of insurance, claims management issues and all associated legislation.
Developed knowledge of insurance industry.
Well-developed communication skills both written and verbal.
Developing computer literacy skills.
Highly developed attention to detail.
Customer service focus.
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Internal Contacts
Senior Claims Consultant and Claims Manager.
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External Contacts
Clients, underwriters, external specialists such as loss adjusters, solicitors, accountants.
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Typical Experience
3+ years insurance industry experience. Will have completed or is completing Diploma of Financial Services (Broking or claims endorsement).
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Other Comments
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